Technical Service Guide: Growth Factors

Customer Information

First Name

Last Name

Company/Institution

Lab Position

Phone

Product Information

Catalog Number / Product Name

Lot Number

Purchase Date

Sales Order Number

Problem and Previous Experience

What is the specific problem you are experiencing?

Did this same vial of product work in the past? What were the results?

Did other lots of this product work in the past? Which lots? What were the results?

Samples and Reconstitution

At what solution did you reconstitute your lyophilized sample?

Did you confirm visually that the solution was clear?

Did you aliquot the samples in single-use portions in fresh stock solution?

Did you use a fresh working solution?

Do you avoid multiple freeze-thaw cycles?

Do you properly store the reconstituted samples?

Application

What application method of detection was used?

What species or tissue/cell type was tested?

At what dilution(s) and concentration was the sample used and what was the diluent?

What were the incubation conditions (brief description of experiment/figures if relevant:

Controls

What positive and/or negative controls were done and what were the results?

It is appreciated that if images can be attached.

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In order to process your request as soon as we can, the information below is compulsory:

result images
positive control
negative control
predict images

If you tried different experiment conditions, please specify conditions you used and provide the corresponding images.

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Technical Service Guide: Growth Factors